Draft — not yet in force. Prepared while GetFlyPass is in closed testing. The deletion function described here is live and works today.
Deleting Your Data
You can delete your GetFlyPass account yourself, at any time, without asking us and without waiting for anyone to approve it. It takes about thirty seconds.
1. How to delete your account
- Sign in and open the account menu in the top right corner
- Choose Account settings
- Scroll to Delete account at the bottom
- Type
DELETEin the box and confirm
Deletion happens immediately. There is no waiting period, no cooling-off window and no way for us to bring the account back afterwards — so be certain before you confirm.
2. What is deleted
Everything below is removed at the moment you confirm:
- Your login and password
- Your profile: name, photo, biography, languages, home city
- Your verification records
- Every trip you posted and every request you made
- Your conversations and the messages inside them
- The retained earlier text of any message you edited or deleted (see the privacy policy)
- Your ratings and activity counters
- Your uploaded profile photograph, removed from storage
Your listings disappear from search results at once. Other members can no longer open your profile or write to you.
3. What is kept, and why
We would rather tell you this plainly than let you discover it later. A small amount of information can survive deletion:
- Reports about you, where a report is open or where the record is needed to defend a legal claim or to prevent the same person returning under a new account
- Moderator access logs, which record that a conversation was opened and why. These exist to hold us accountable, so we cannot erase them at will.
- Server logs held by our hosting provider, which rotate out on their own schedule
- Anything we are required to retain by law
None of this is used to contact you or to build a profile of you. It is kept as narrow as it can be and no longer than it must be.
4. If you cannot sign in
Try a password reset first — it is faster than writing to us and it puts you back in control of the account.
If that fails, email info@getflypass.com from the address on the account and ask us to delete it. We will verify that the request really comes from the account holder, then delete it and confirm. Expect a reply within one month, usually much sooner.
We may ask you a question only the account holder could answer. This is not obstruction: accepting deletion requests without checking would let anyone destroy someone else's account.
6. Deleting only part of your data
You do not have to delete everything to remove something:
- A listing: My Listings → cancel or delete it
- Your photograph: Settings → Profile photo → Remove
- Your biography, languages or city: clear the field and save
- Your name: change it in Settings; other members only ever saw the shortened form
For anything else — a copy of your data, a correction, or a restriction on how it is used — write to info@getflypass.com. Your rights are described in the privacy policy.
5. If you signed in with Google or Facebook
The deletion described in section 1 removes everything on our side, whichever way you signed in. You do not need to do anything else, and there is no separate process for accounts created through Google or Facebook.
Deleting your GetFlyPass account does not delete your Google or Facebook account, and removing GetFlyPass from Google or Facebook does not delete your GetFlyPass data. They are two separate things, and only the step in section 1 erases what we hold.
Removing the connection on Facebook
Removing the connection on Google
After either of these you can no longer sign in that way, but an account you already created stays here until you delete it as described in section 1.
If you have lost access to the Google or Facebook account you signed up with, and so cannot sign in to delete your data, email info@getflypass.com and we will handle it. Section 4 explains how we check that the request is really yours.