Help centre
Read this bit if you read nothing else. GetFlyPass introduces two people and then gets out of the way. There is no price on a listing, no payment button and no commission — you and the other person agree the fee in chat and settle it yourselves. Almost everything below follows from that one fact.
1. Getting an account
You can sign up with an email address and password, or with Google in one tap. Either way you land in the same place. Browsing listings does not need an account; posting one or opening a conversation does.
If you sign up with email we send a confirmation link. Until you click it your profile shows an unconfirmed email, and other members can see that. Signing up with Google skips the step entirely — Google has already confirmed the address, so it arrives verified.
Your email address and password are never shown to other members. What they see is your display name, your photo if you added one, and your verification badges.
2. If you want something from abroad
Use Post a request. The form is deliberately short, but three fields do most of the work.
| Field | Why it matters |
|---|---|
| Product link | The most useful thing you can add. A link ends every argument about model, colour, size and edition before it starts. |
| Buy from / Deliver to | How travellers find you. Country is required; city is optional but narrows the handover down to something practical. |
| Needed by | Filters out travellers flying too late to be any use to you. |
Then either wait, or open Find Travelers and message someone whose route matches. That search shows travellers flying your route within the next 30 days.
Write the details field as though the traveller knows nothing about the item, because they do not. Size, colour, packaging, whether the box matters, how you would like it handed over. A request that reads like a specification gets answered; one that reads like a hint gets skipped.
3. If you are the one flying
Use Post a trip. You are describing a flight you are already taking — nobody expects you to fly for this.
| Field | Notes |
|---|---|
| From / To | City or airport. Typing a code like ESB or BER works. |
| Departure / Arrival | Local airport time, exactly as printed on your boarding pass. Do not convert anything. |
| Flight number | Optional, and the fastest way to look like a real traveller rather than a placeholder. |
| What can you carry? | Set expectations early. “Small electronics, nothing over 3 kg” saves you ten conversations you did not want. |
Posting a trip commits you to nothing. It makes you findable. You decide, item by item in chat, what you are actually willing to take.
4. Agreeing the fee
There is no price field anywhere on GetFlyPass and that is deliberate. Listings do not show a fee, we do not suggest one, and no payment passes through us. The two of you agree an amount in chat and settle it in whatever way you both trust.
What that means in practice:
- We take no commission. We never see the money, so there is no cut to take.
- We cannot refund you. There is no payment for us to reverse and nothing is held in escrow. This is the real cost of a platform with no fees.
- Agree the whole picture, not just the fee. The price of the item, the carrying fee, and who covers customs duty if it is charged. Three numbers, not one.
- Put it in the chat. Not in a voice note, not on another app. The written conversation is the only record either of you has.
GetFlyPass will never ask you to pay us and never asks for card details. Anyone claiming to be GetFlyPass staff who asks for money or account details is not us. Report them.
5. Messaging
Conversations start from a listing, so both sides always know what is being discussed. You can send text and photos, quote an earlier message to reply to it precisely, and edit or delete something you sent.
Two rules are enforced by the system rather than left to good manners:
- Phone numbers are blocked. A message containing one will not send. This annoys people, and it is deliberate: “let us continue on WhatsApp” is the opening move in most marketplace scams, because it moves you somewhere with no record and no way to report anyone.
- Messages are capped at 6,000 characters. Long enough for a full specification, short enough that nobody pastes an entire catalogue.
Photos are worth using. A picture of the receipt, of the box before it is packed, or of the item in the traveller’s hand at the airport settles later disagreements in seconds.
You can remove a finished conversation from your list. That hides it for you; it does not delete it for the other person.
6. Customs and what you cannot carry
This is where a bad decision costs real money, so it has its own pages.
- Prohibited items — what must never go into a bag for someone else, which routes we cannot serve at all, and what airlines refuse independently of customs.
- Customs allowances — the allowance for goods in your suitcase is a different rule from the one for posted parcels, with US, EU and UK figures and sources.
The rule that protects travellers. Only carry something you have seen, unpacked and packed yourself. Never accept a sealed bag, a wrapped gift or a parcel you have not opened, whatever the explanation attached to it. At the border the traveller is the person customs holds responsible — not the buyer, and not us.
7. Trust, reporting and blocking
Profiles carry verification badges. Being straight about what exists today:
| Signal | Status |
|---|---|
| Email confirmed | Working now. Automatic if you signed up with Google. |
| Phone number | Not available yet. The button is there, the feature is not. |
| Government ID | Not available yet. It will be the strongest signal here when it lands. |
| Reviews | Not available yet. |
So today the strongest thing to judge someone on is the conversation itself: whether their answers are specific, whether their trip has a flight number, whether they are willing to keep everything in writing.
Report a member from their profile or from a conversation. The reasons include scam or fraud, which specifically covers anyone asking for payment outside GetFlyPass or taking money and disappearing. Blocking stops someone contacting you at all.
Report early rather than waiting to be sure. It costs you nothing, and it is the only way we see a pattern before it reaches the next person.
8. Your profile and account
Under Profile & Verification you can set a photo, a short bio, your home city and up to six languages you speak. Languages matter more here than people expect — a shared language is often what makes a handover in an unfamiliar airport comfortable.
Two things behave in a way that surprises people:
- Your name can only be changed once every 45 days. Names are how members recognise who they agreed with, and a name that changes weekly is a way to walk away from a bad history.
- Other members see a shortened name. Your full name appears as something like “Sinan K.” on listings and in chat.
To close your account, open the Account section and choose Delete my account. Your listings, conversations and profile go with it. If you signed in through Google and want the data-removal route instead, see data deletion.
9. When something does not work
Signing in with Google does nothing, or throws you straight back out. Almost always
because the link was opened inside another app. Instagram, Facebook, Messenger, Telegram,
TikTok and LinkedIn open links in their own miniature browser, and Google has refused to
run sign-in inside those since 2021. Open getflypass.com directly in Chrome
or Safari and it works.
You confirmed your email but the badge is still grey. Reload the page. The profile reads that flag once, when it loads.
A message will not send. Check it for a phone number, then check the length. Those are the two things that block a send.
A photo will not upload. There is a 12 MB ceiling, and phone cameras go over it more often than you would think.
Something in the menu says “coming soon”. Then it genuinely is not built yet. We would rather show you the shape of the product than hide the gaps.
10. Reaching us
Write to info@getflypass.com. If your question is about a specific conversation, include the listing and the other member’s name — we cannot read your messages, so without that we are guessing.
If it is urgent — someone pressuring you to pay outside the platform, or asking you to carry something sealed — use the in-app report as well. That goes straight to the moderation queue.
Still deciding whether this is for you? How GetFlyPass works walks through a single delivery end to end, and the alternatives to a shop that will not ship to you compares this against forwarders, proxy buyers and resellers without pretending we win every time.